Customer Service Representative

Patagonia Logo

Customer Service Representative, French Speaking - 6 months contract (f/m/d)

Amsterdam, Netherlands (Nederland) Full Time Entry Level Apply for position now

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have-our business, our investments, our voice and our imagination-to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We're in business to save our home planet. Your role will contribute to this purpose by being the face of our company, providing an excellent experience to customers reaching out to Patagonia Europe. Your role is crucial in maintaining and building customer relationships, ensuring that every interaction reflects our company's values of quality, integrity, justice and environmental responsibility.

Main tasks:

• Deliver a prompt, reliable and high-quality service and operational support to customers through various channels including phone and email
• Efficiently and effectively resolve customer inquiries, complaints, and issues, ensuring an excellent experience that drives satisfaction and retention
• Assist customers with placing orders, tracking shipments, processing returns and repairs and managing exchanges
• Partner with the customer and internal stakeholders to remedy customer concerns and deliver the best experience possible
• Provide accurate information regarding our products, customer orders, company service guidelines, and company campaigns
• Maintain an in-depth understanding of Patagonia's products and services to offer accurate information and advice to customer...