medical office assistant

*About Parsa Wellness Clinic*

Parsa Wellness Clinic is a multidisciplinary medical, aesthetics, and wellness clinic in North Vancouver offering over 30 services across medical aesthetics, laser treatments, skincare, pain management, allied health, and IV therapy.

We?re building a modern, multidisciplinary model of care where medical expertise, technology, and exceptional service come together under one roof. As the clinic continues to grow, we?re looking for people who want to take ownership, contribute ideas, and play an active role in creating an organized, efficient, and genuinely exceptional patient experience.

*Position Summary*

We are seeking a warm, highly organized, and tech-savvy Medical Office Assistant (MOA) who can become a key part of our day-to-day clinic operations.

This is a fully in-person role with significant responsibility across patient coordination, front-desk operations, EMR management, administrative follow-up, and appointment conversion. You?ll often be one of the first points of contact for prospective and returning patients, helping ensure inquiries are handled promptly, appointments are coordinated accurately, and the clinic runs smoothly behind the scenes.

*Key Responsibilities*

• Greet, check in, and assist patients in a professional and welcoming manner
• Coordinate appointments, follow-ups, reminders, and patient communications using TELUS CHR
• Answer incoming phone calls, emails, website inquiries, and social media messages
• Manage EMR ticklers, tasks, incoming faxes, referrals, and administrative follow-ups
• Receive and appropriately route lab results, requisitions, reports, and clinical documentation
• Prepare and maintain accurate patient records, forms, and consent documentation
• Support transactions, invoicing, MSP/private billing, and reconciliation
• Follow up with prospective patients and assist with appointment scheduling for marketing-generated inquiries
• Maintain accurate lead and appointment records
• Assist with inventory, retail product sales, and treatment room preparation as required
• Support efficient daily clinic operations while maintaining patient confidentiality and clinic protocols

*Qualifications*

• Completion of a Medical Office Assistant diploma or equivalent training
• Previous experience in a medical, multidisciplinary, or wellness clinic
• Experience with TELUS CHR or a comparable EMR system is strongly preferred
• Familiarity with EMR task management, fax inboxes, referrals, and billing workflows
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Professional, personable, and comfortable communicating with patients by phone, email, and digital channels
• Ability to prioritize and multitask effectively in a busy clinic environment
• Strong understanding of patient confidentiality and professional conduct
• Interest in medical aesthetics, skincare, and wellness is an asset
• Fluency in English; additional languages are an asset

*Why Work With Us*

• Join a growing clinic where your role has a visible impact on the patient experience and daily operations
• Work alongside a diverse team of medical, aesthetics, wellness, and allied health professionals
• Gain exposure to a broad range of services, technologies, and patient-care workflows
• Be encouraged to contribute ideas and help improve clinic processes
• Staff discounts on eligible treatments and skincare products
• Opportunities for continued learning and professional development

Job Type: Full-time

Pay: $21.00-$22.00 per hour

Benefits:

• Company events
• On-site parking

Application question(s):

• How many years of experience do you have working as a Medical Office Assistant (MOA)?
• Do you have a diploma or certification in Medical Office Administration? If yes, please specify the institution and year of completion.
• Do you have experience using EMR systems? If yes, which ones have you used and for how long?

Work Location: In person