Call Centre Administrator

Parkside Office ProfessionalMaidenheadreedpaskelbta 2026-09-17

Our client requires an experienced, customer-focused individual to join their team on a temporary-to-permanent basis.

Accurate updating and maintenance of files and data related to airline damage pilfer reports (DPR)

Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into company database, always ensuring accuracy
Contacting airline passengers via phone and/or email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999)
Ensuring that the final settlement is in the best interests of the client airline and company whilst maintaining passenger satisfaction
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors or management or client

Airline DPR claim settlement Using the phone or email as appropriate

Settling aviation damaged luggage claims in line with the Montreal Convention (1999) and/or client airline requirements under contract
Claim settled in line with airline requirements
Audited files demonstrate the most cost-effective settlement used - Internal KPIs met
Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
Airline DPR files - Collections - Deliveries - File received via email. Information entered DBS without error
Logistics partner receives information regarding collection and/or delivery without error
Customer receives correct settlement, as agreed

Interested? Please Apply