General Monitoring Officer (Zonal Manager)
Privaloma:FinTech
Company: Oya Microcredit Ltd
Location: Various regions across the country (flexible placement)
Employment Type: Full-Time
Reports To: Operations Manager
Key Responsibilities
- Identify customers due for collection and ensure timely repayments
- Monitor client accounts and follow up on overdue payments through calls and field visits
- Evaluate the financial status of potential and existing clients
- Conduct risk assessments and prepare detailed reports
• Monitor the company loan portfolio and identify potential default risks
- Recommend and implement effective debt recovery solutions
• Negotiate repayment plans with clients in default
- Provide daily and weekly collection/payment schedules to clients and field officers
- Prepare weekly and monthly portfolio performance reports for management
- Support credit review meetings with accurate data and insights
• Track product performance through data analysis and reporting
- Follow up with internal teams to reconcile payments and ensure accurate transaction posting
- Send regular reminders to customers on repayment schedules
- Monitor defaulters to prevent repeated non-compliance
• Present repayment transaction records as required
- Provide reports to management as needed
• Perform any other duties assigned by supervisors
Qualifications and Requirements
- Bachelor’s degree in business administration, Finance, Economics, Accounting, or any related business field.
- 1–3 years’ experience in a similar role (e.g., portfolio or credit monitoring)
- Strong analytical and reporting skills
- Proficiency in statistical or data analysis tools
- Good communication and negotiation skills
- Willingness to conduct field visits for collections and client follow-ups