Customer Service Officer / Senior Customer Service Officer
Senior
You will serve as the main customer contact at our automotive workshop, managing service enquiries, scheduling vehicle appointments, preparing quotations, updating customers on repairs, and ensuring a smooth, professional service experience.
About the role
- Provide friendly and efficient customer service to walk-in, phone, WhatsApp, and online enquiries
- Schedule and coordinate vehicle servicing, repair, and inspection appointments to optimize workshop workflow
- Receive vehicles and accurately document customers’ concerns and service needs for technician reference
- Prepare detailed job orders, quotations, invoices, and service documents to support workshop operations
- Explain recommended repairs, servicing requirements, estimated costs, and timelines clearly to customers
- Collaborate with Service Advisors to track vehicle diagnosis, repair progress, and job completion status
- Keep customers informed on repair and servicing progress to maintain transparency and trust
- Coordinate vehicle collection, explaining completed work and charges to ensure customer satisfaction
- Manage customer feedback and complaints promptly and professionally to resolve issues effectively
- Follow up with customers on quotations, pending repairs, servicing, and future maintenance needs
- Promote relevant workshop services, maintenance packages, and additional offerings to increase sales
- Maintain accurate and up-to-date customer, vehicle, and service records for operational efficiency
- Perform general administrative and front-office duties to support daily workshop functions
- Keep the customer reception area clean, organized, and professional to enhance customer experience
What we're looking for
- Previous experience in customer service, automotive service, service advising, or administration
- Automotive workshop experience
- Basic knowledge of automotive servicing and repair
- Proficiency in Microsoft Office and workshop management systems
- Strong communication and interpersonal skills to engage customers effectively
- Ability to manage multiple customers and tasks in a fast-paced environment
- Positive, customer-focused, and professional attitude
- Ability to work independently and collaboratively within a team
- Available to start work immediately or at short notice
Commission & Incentives
- *Basic salary plus attractive commission and incentives
- *Additional incentives for achieving overall monthly sales or workshop targets
- *Commission and incentives subject to company policies and performance criteria
If you enjoy working with people and would like to be part of a friendly automotive workshop team, we would love to hear from you.
Interested candidates are invited to submit their detailed resume/CV for consideration. Only shortlisted candidates will be contacted.