business general manager

*General Manager ? Spark by Hilton Toronto Woodbine*

*Job type:* Full-time, permanent

*About the Hotel*

Spark by Hilton Toronto Woodbine is a 70-room hotel under Hilton's premium economy brand, which is built on simple, reliable, and welcoming stays. Managed by Opal Hospitality, the hotel gives guests what they expect: a clean, comfortable room, a friendly team, and great value. We're looking for a hands-on General Manager to lead the property, build a strong team, and make it one of the top-performing Spark hotels in Canada.

*What You'll Do*

• Lead all day-to-day hotel operations, including front desk, housekeeping, maintenance, and breakfast service
• Hire, train, coach, and schedule the team, and build a positive culture where people want to stay
• Own the hotel's financial results: build and manage the annual budget, control labour and operating costs, and hit revenue and profit targets
• Drive revenue with your sales and revenue management partners, including rate strategy, local corporate accounts, groups, and OTA performance
• Deliver strong guest satisfaction scores and respond to online reviews and guest concerns promptly
• Make sure the hotel meets Hilton brand standards, quality audits, and all health, safety, and employment regulations
• Oversee the property's physical condition, preventive maintenance, and capital projects
• Report regularly to Opal Hospitality leadership and ownership on performance, forecasts, and action plans
• Build relationships in the Woodbine and Etobicoke community with local businesses, event venues, and partners

*What You Bring*

• 3+ years of experience as a General Manager, or 5+ years in hotel leadership (such as Assistant GM or Director of Operations), ideally in select-service or focused-service hotels
• Hilton brand experience is a strong asset (OnQ PMS, Hilton quality standards)
• Solid financial skills, including P&L management, budgeting, and forecasting
• Working knowledge of revenue management and sales strategy
• A proven track record of building and keeping great teams
• Excellent communication skills and a calm, guest-first approach under pressure
• Flexibility to work evenings, weekends, and holidays as the business needs
• A post-secondary diploma or degree in hospitality or business is an asset
• Legally entitled to work in Canada

*What We Offer*

• Competitive salary and performance-based bonus
• Paid vacation
• Hilton Team Member Travel Program discounts [confirm eligibility]
• Free on-site parking
• Opportunities for growth within Opal Hospitality's portfolio of hotels

Opal Hospitality is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

[This posting is for an existing vacancy.] [We do / do not use artificial intelligence to screen, assess, or select applicants.]

Pay: $65,000.00-$85,000.00 per year

Work Location: In person