account manager

Are you a people person who enjoys solving problems and building lasting relationships? Are you ready to kick-start your career with a growing company in a vital industry?

*Onyx-Fire Protection Services Inc.*, a national leader in fire protection, is expanding and looking for multiple motivated *Account Managers* to join our team!

We?re seeking career professionals who are eager to grow in account management and take on new challenges.

*What You?ll Do*

• Build and maintain strong relationships with clients across your assigned accounts.
• Manage service contracts and ensure client satisfaction through proactive communication.
• Share inspection results and help clients understand issues with their fire protection systems.
• Support clients in staying compliant with safety regulations and industry codes.
• Coordinate with our Operations team to ensure timely and effective service delivery.
• Track account performance and ensure consistent, high-quality service.
• Assist the Sales team in identifying and onboarding new business opportunities.
• Learn to negotiate service terms that benefit both the client and Onyx-Fire.
• Work toward goals related to client satisfaction, retention, and company growth.

*What We?re Looking For*

• 3?5 years in a client-facing role with responsibility for customer satisfaction and retention.
• Exposure to Fire Protection, Electrical, Mechanical, or Technical Trades is an asset (not required).
• Demonstrated ability to quickly learn technical concepts (codes, compliance, etc.).
• Confident communicator with clear phone presence and professional email etiquette.
• Strong multitasking and organizational skills in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); CRM experience (Dynamics is a plus).
• Coachable, open to feedback, and eager to learn the business.
• Builds rapport easily with clients, strong listener with attention to detail.
• Problem solver who adapts to challenges and delivers solutions.
• Ambitious, competitive, and goal oriented.

*What We Offer*

• Supportive, family-oriented team environment where collaboration is key.
• Unlimited career growth opportunities in a rapidly expanding company.
• Training and mentorship programs led by experienced professionals to help you thrive.
• Comprehensive benefits package after just 3 months.
• Direct access to leadership and an open-door culture that values your ideas.
• *Competitive first-year earnings: make up to 70,000?$75,000 in your first year*
• *Performance-driven rewards: Achieve your KPIs and unlock even more earning potential/bonus*

This role will remain open to build a pipeline of potential candidates; however, we are not actively recruiting for immediate hire at this time.

*Why Join Onyx-Fire Protection Services?*

We?re more than just a company?we?re a community. With our headquarters in Mississauga and branches across Canada, we?re trusted by clients nationwide. We?re proud of our high-performance culture and are committed to helping our people grow and succeed.

Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

Job Type: Full-time

Pay: $70,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Can you work on-site Monday-Friday?
• Do you have a background in HVAC/electrical industry?
• Do you have a fire technical background?
• Do you have 5+ years in account management?
• Do you have strong organizational, time management, and leadership skills?

Education:

• Secondary School (preferred)

Work Location: In person