Service Crew [Outram]
SUMMARY:
As the Service Crew at Willow & Oak, you will welcome guests, assist with seating and ordering, and deliver prompt food and beverage service to ensure an exceptional dining experience. You will play a key role in maintaining restaurant cleanliness, preparing service stations, handling payment collection, and supporting basic kitchen prep when needed. This position is ideal for a positive, customer-focused team player who thrives in a fast-paced environment and is passionate about delivering warm hospitality.
Key Responsibilities:
- Prepare drinks according to recipe
- Greet guests upon their arrival and advise on table QR code ordering
- Assist guests with baby chair and/or wheelchair requirements
- Take order over the counter and handle payment collection
- Upsell additional items to increase revenue and enhance guests’ experience
- Serve drink and food orders promptly and accurately
- Cleaning and setting tables in preparation for new guests
- Set-up and clearing of restaurant before and after service, depending on shift assigned
- Prepare and replenish stations before shift starts
- Maintenance of restaurant cleanliness and workstations
- Perform opening duties and closing duties as per SOP
- Attend to guests with their requests promptly and check on guests overall dine-in experience
- Assisting with basic food preparation tasks, such as assembling salads or desserts, as needed
- Assist guests with enquiries and recommend dishes based on preferences and menu offerings
- Ad-hoc duties assigned by manager on duty
Job Requirements:
- Previous experience in similar role preferred but not required
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Basic hygiene and safety consciousness
- Possess a positive working attitude
- Ability to work in a team
- Ability to work flexible hours, including evenings, weekends, and holidays