customer service representative - call centre

Customer Service Representative

*Position:* Customer Service Representative

*Employment Type:* Full-Time

*Location:* Red Lake, Ontario

*Job Overview*

We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our hardware store team. The successful candidate will provide excellent customer service, assist customers with product selection, process sales and orders, and help ensure the store operates efficiently.

*Key Responsibilities*

• Greet customers and provide friendly, professional service.
• Assist customers with product selection and provide basic product information.
• Process sales, returns, exchanges, and payments accurately.
• Answer customer inquiries in person and over the phone.
• Prepare and process customer orders, special orders, and quotes.
• Coordinate customer pickups and deliveries.
• Assist contractor and account customers.
• Enter and maintain customer and order information in the POS system.
• Receive, organize, and check incoming merchandise when required.
• Maintain clean and organized sales areas and displays.
• Communicate with suppliers regarding product availability, pricing, and orders.
• Handle customer concerns and resolve issues professionally.
• Work with other staff members to ensure customers receive timely service.
• Follow store policies and safety procedures.
• Perform other duties as required.

*Qualifications*

• Previous retail, customer service, or hardware experience is an asset.
• Strong communication and interpersonal skills.
• Comfortable working with customers, contractors, and suppliers.
• Basic computer skills and ability to learn POS and inventory systems.
• Strong attention to detail and accuracy.
• Ability to multitask in a busy retail environment.
• Reliable, punctual, and able to work independently and as part of a team.
• Knowledge of hardware, building materials, tools, plumbing, electrical, or home improvement products is an asset.
• Ability to lift and move merchandise when required.

*What We Offer*

• Competitive wages.
• Employee store discount.
• Opportunities for training and professional development.
• Vision, Dental & Extended Health Care.
• Life Insurance.
• Paid Time Off.
• A friendly and team-oriented work environment.
• *Staff accommodation/housing may be available for the successful candidate, depending on availability and circumstances.*

Join us today to be part of a vibrant team committed to delivering outstanding service! We value energetic individuals who thrive on helping others, possess strong communication skills, and are eager to grow within a supportive environment. This paid position offers the chance to sharpen your skills while making meaningful connections with our customers every day!

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care

Work Location: In person