Customer Success Manager

About Us

We provide a premier guest engagement app and hotels operations platform, deployed in 100+ resorts across Egypt and 500+ globally. Our mission is to modernize the resort guest experience while streamlining daily operations for staff and management through smart digital solutions.

About the Role

We are seeking a proactive, client-focused Customer Success & Implementation Specialist to guide hotel partners from onboarding through daily software adoption.

In this role, you will bridge the gap between our software and hotel teams on the ground.

You will master our internal tools to build custom services from raw hotel data, manage client relationships post-launch, and travel to hotel properties to deliver hands-on, engaging training sessions for hotel staff and department heads.

• Excellent English (Written and Spoken): Confident, fluent, and articulate English communication is essential for conducting in-person client workshops, writing clear training materials, and handling day-to-day correspondence.
• Comfortable with Complex Systems: A natural understanding of software and digital platforms, with the patience and willingness to dive deep into a multi-layered system.
• Detail-Oriented Mindset: Strong eye for detail when converting hotel assets into digital content to maintain high visual and operational standards.
• Hospitality-Minded Problem Solver: Empathetic, customer-centric approach to resolving issues quickly and calmly under deadlines.
• Travel Flexibility: Willing and able to travel to partner properties for scheduled onsite rollouts and training sessions (valid driver's license and own car required).