Director, Supply Chain & Operations
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.
We are seeking an experienced and hands-on Director, Supply Chain & Operations to lead and scale Noctrix Health’s supply chain and operations function. This role will have direct ownership of supply planning, supplier and contract manufacturer relationships, inventory strategy, logistics, distribution, and operational readiness to support the company’s continued growth.
The ideal candidate is a strategic operator who is equally comfortable developing long-term supply chain plans and working directly with suppliers, partners, and internal teams to solve immediate operational challenges. This individual will lead and develop the supply chain and operations team while remaining actively involved in planning, supplier management, negotiations, issue resolution, and continuous improvement.
This position reports to the Senior Vice President, Product.
This is a full-time, hybrid position based in Pleasanton, CA, with a minimum of three days onsite per week Travel is expected to be approximately 25%–30%, including international supplier and partner visits as needed.
Responsibilities
Own end-to-end supply chain and operations execution for a Class II medical device business, ensuring capacity, quality, service, cost, and supply continuity support the company’s growth objectives
Lead and continuously improve supply planning, production planning, inventory management, logistics, warehousing, fulfillment, and reverse-logistics operations
Serve as the primary operational leader for key suppliers, contract manufacturers, logistics providers, and other external partners
Establish operating plans, supplier scorecards, key performance indicators, business-review processes, and executive-level relationships with critical partners
Translate commercial forecasts and growth plans into actionable supply, inventory, capacity, and production plans
Identify supply, capacity, inventory, and operational constraints early and drive cross-functional actions to protect product availability and customer service
Lead, coach, and develop the supply chain and operations team while remaining hands-on in planning, supplier management, issue resolution, negotiations, and day-to-day execution
Build and continuously improve a scalable logistics and distribution model encompassing inbound freight, warehousing, order fulfillment, inventory controls, reverse logistics, and partner performance
Lead supplier and contract manufacturer negotiations related to pricing, capacity, lead times, service levels, quality expectations, business continuity, and supply agreements
Develop and maintain effective demand-to-supply planning processes that connect commercial forecasts with production, inventory, capacity, and supplier commitments
Partner closely with Quality, Engineering, Product, Commercial, Finance, and Regulatory teams to support New Product Introduction, design transfer, product changes, sustaining activities, and reliable commercialization
Support NPI and product changes from development through commercial production by ensuring supply chain readiness, material availability, supplier alignment, and operational execution
Establish and manage operational KPIs across suppliers and internal operations, including service levels, supplier quality, cost, inventory, forecast performance, lead times, capacity, and risk
Develop and manage supply chain budgets, forecasts, inventory strategies, contract manufacturer commitments, and operational resourcing plans
Proactively identify supplier, manufacturing, logistics, and continuity risks and implement appropriate mitigation and business-continuity plans
Evaluate supplier and partner performance, address performance gaps, and establish corrective actions and escalation processes when needed
Improve operational systems, processes, tools, and reporting to increase visibility, accountability, scalability, and decision-making
Partner with Finance and Commercial leadership to balance product availability, inventory investment, cost management, and working-capital objectives
Provide supply chain and operations updates, recommendations, and risk assessments to executive leadership
Maintain a high level of ownership and independence while operating effectively within a dynamic, growth-stage medical device environment
Requirements
12+ years of progressive experience in supply chain, manufacturing operations, logistics, or related operational leadership roles
5+ years of direct people-management experience, with a demonstrated track record of building, developing, and scaling high-performing teams
Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or a related technical discipline
Demonstrated success managing global or international supply chain partners, including contract manufacturers and critical suppliers
Hands-on operating experience within a high-growth environment where supply chain processes, planning capabilities, and operational infrastructure must scale with the business
Experience establishing or materially improving logistics, distribution, warehousing, fulfillment, and inventory-management networks
Strong supplier-management and negotiation experience, including supply agreements, pricing, capacity planning, lead times, performance management, escalation, and risk mitigation
Experience developing demand, supply, inventory, capacity, and production plans to support commercial growth
Experience supporting NPI, design transfer, product changes, and sustaining activities from development through commercial production
Strong cross-functional experience partnering with Engineering, Quality, Regulatory, Product, Commercial, and Finance teams
Working knowledge of FDA requirements and ISO 13485 expectations within a medical device or similarly regulated product environment
Experience establishing and managing supply chain and operations KPIs, supplier scorecards, business reviews, and performance dashboards
Experience developing budgets, forecasts, inventory strategies, operational plans, and contract manufacturer commitments
Demonstrated ability to identify supply chain risks and implement effective mitigation and business-continuity strategies
Ability to operate effectively at both strategic and tactical levels, moving comfortably between executive planning, team leadership, supplier engagement, and detailed problem-solving
Strong analytical, communication, negotiation, and executive-presentation skills
Demonstrated ability to use data, metrics, and KPIs to drive decisions, accountability, and continuous improvement
Ability to travel approximately 25%–30%, including internationally, as business needs require
Preferred Qualifications
Medical device industry experience, particularly with Class II products
Advanced degree in Engineering, Supply Chain, Operations, Business, or a related discipline
Experience supporting the commercialization and scaling of prescription medical devices or other regulated healthcare products
Experience managing geographically distributed suppliers, contract manufacturers, logistics providers, and distribution partners
Experience building or scaling supply chain and operations functions within a startup, growth-stage, or rapidly evolving organization
Experience improving Sales and Operations Planning, demand planning, supply planning, or similar cross-functional planning processes
Experience developing global supplier strategies, dual-sourcing plans, and business-continuity programs
Experience managing inventory optimization, cost-reduction, working-capital, and operational-efficiency initiatives
Experience implementing or improving ERP, planning, inventory-management, or supply chain reporting systems
Compensation
Base pay: $175,000–$200,000 per year
Annual bonus eligibility