CLINIC SUPPORT & ADMIN ASSISTANT

Location: Clinic at Novena Medical Center, Singapore

About Us:

Our clinic is committed to delivering high-quality medical care tailored to the Singapore community. We adhere to Singapore healthcare standards and prioritize patient comfort, safety, and satisfaction.

Job Description:

We are looking for a reliable Clinic Support & Admin Assistant to provide administrative, marketing and patient service support. This role works closely with the Clinic Director and ensures smooth clinic operations and excellent patient care.

Responsibilities:

• Assist the Clinic Director with miscellaneous marketing and research tasks.
• Manage front desk reception, patient registration and enquiries.
• Schedule, coordinate and reschedule patient appointments; send reminders.
• Conduct post-consultation follow-ups and assist with health screenings.
• Collate laboratory results, x-ray reports and specialist findings for documentation and follow-up.
• Maintain clear communication with patients, providing updates on wait times and visit arrangements.
• Support Clinic's doctors and nurses with referrals, results and next appointments.
• Track patient feedback, handle service recovery and ensure a positive patient journey (pre-visit, visit, post-visit).
• Perform any other duties as assigned by Management.

Requirements:

• Strong communication and organizational skills.
• Prior experience in healthcare, hospitality or customer service preferred.
• Fluent in Mandarin and English (both spoken and written).
• Ability to multitask and work well in a fast-paced environment.
• Singaporean or Singapore PR preferred.

Qualifications:

• Experience in patient relations, clinic front office, medical concierge or luxury hospitality.
• Strong communication and service recovery skills; calm and solution-oriented.
• Languages: Professional proficiency in English and Chinese (Mandarin); (Japanese is a strong plus)