Host Success Agent

Primary Responsibilities Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.

Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).

Help scale Neighbor’s signage program by distributing signs to property owners.

Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.

Propose solutions to make Host Success initiatives more efficient and effective.

Qualifications Required

At least one year of work experience.

Strong attention to detail.

Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.

Ability to follow a process while also spotting ways to improve it.

Strong organizational skills and ability to manage a high volume of work without significant oversight.

Nice to haves

Interest in local SEO, marketplaces, or marketing.

Experience building AI workflows.

Benefits Stock options

Medical, dental, and vision insurance

Generous PTO

11 paid company holidays

401(k) plan

Infant care leave

On-site gym/showers open 24/7