Operations / Customer Service Officer

Job Highlights

• Career growth and development opportunities
• Work benefit package and allowance
• Ambience working environment, AWS

Job Description

Responsible for managing and coordinating both Sea and Air shipments Coordination and resolves shipment issues To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pick up / delivery of the shipments Ensure customer requirements meet, prompt updates on their shipments and documentation accuracy and precise Ensure month-end closing complete timely Ensure all shipments handle in detailed, accurate and timely manner Effectively follow up with airlines, carriers, NVOCC and overseas offices on any short-landed, damaged or any discrepancy cargo Answering to customer's inquiries and handling customer's complaints in tactful manner Prompt response within deadline in quotation submission to agents and customers Any other adhoc task assigned by Team Leader and/or General Manager

Qualification

Candidate must possess at least O’Level, Certificate in Lifting Supervisor / Riggerman / Signalman / CSOC / OPSOC is a PLUS Relevant skills and qualifications include experience with logistics and supply chain, and a demonstrated track record of successful service operations, attendance as well as references. Additionally, proficiency in logistics software and system is a plus

Requirements

• Min. 2 years’ experience, knowledge in freight forwarding, import and export, OOG, DGR procedures and permits declaration
• Experience in handling Project shipments is a PLUS
• Excellent communication and interpersonal skills.
• Team player
• Able to start immediately or on a short notice
• Singaporean and PR only