Contact Center Representative

Represent the company in a professional and qualified manner.

Handle inbound calls for the company.

Follow up on complicated customer calls when required.

Keep records of all incoming calls and inquiries on the company’s database.

Identify customers’ needs and direct them to the concerned parties.

Conduct different surveys on customers’ satisfaction.

Manage customers’ complaints and direct them to the concerned parties.

Social media moderating.

Requirements

Bachelor degree in any field.

1-2 years of experience in a call center or customer support.

Strong phone and verbal communication skills.

Excellent written and spoken English.

Active listening and patience.

Familiarity with CRM systems and practices.

Customer oriented.