BUSINESS SUPPORT SPECIALIST

National Defense University (NDU) supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and select others in order to develop leaders who have the ability to operate and creatively think in an unpredictable and complex world. This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment

Major duties

• Provides administrative support to NWC leaders: manages calendars, tracks taskers, processes correspondence, creates spreadsheets, maintains records, and prepares meeting materials.
• Provides personnel support: on/off boarding personnel, preparing/tracking personnel evaluations/training reports, timecards and attendance records, processing awards/decorations, training requests, processes IT accounts, and maintaining rosters.
• Provides events and knowledge management support: Plans/coordinates/executes events/engagements with senior executives, creates/processes invites/thank you letters, and creates/manages knowledge management tools, websites, and social media platforms.
• Provides supply support: collects requirements, submits/tracks requisitions for and maintains office supplies/course materials, tracks inventory, maintains stock in classrooms and office areas, labels/maintains mailboxes, delivers supplies and mail.
• Provides logistics support: coordinates global travel, makes air/ground transportation and lodging arrangements, prepares trip books/itineraries, processes travel orders/vouchers, prepares/submits country clearances, and passport/visa requirements.

Qualifications

You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. You must have one year of specialized experience equivalent to at least the next lower grade GS-09. Specialized experience must be documented in your resume. Specialized experience includes 1) developing and maintaining calendars; 2) acting as an administrative point of contact and providing advice to organization personnel on administrative policies; 3) preparing standardized documents; 4) maintaining paper and electronic file/record management; 5) processing domestic and international travel; and 6) supporting attendance and timecard management. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education for the GS-11: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. Combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html). Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application. Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education