Retail Quality & Standard Manager

Role Purpose

Act as the Operations Manager’s key support person in daily retail operations, quality control and standards enforcement. Ensure consistent product quality, outlet readiness and stock availability through close coordination with Store Leads, the Singapore warehouse PIC, logistics and JFH.

1. Retail Quality Control & Standards

• Conduct regular outlet inspections covering product quality, baking consistency, presentation, hygiene, storage and customer service.
• Check stock condition, expiry dates, labelling, temperature records and FIFO/FEFO practices.
• Identify non-conforming products, arrange segregation and escalate for a decision on further action.
• Record findings, assign corrective actions and follow through until issues are resolved.
• Ensure consistent implementation of company SOPs and food safety standards across all outlets.

2. Stock & Warehouse Coordination

• Coordinate replenishment between Singapore warehouse and retail outlets according to sales, stock levels and operational needs.
• Arrange inter-outlet stock transfers to address shortages, excess stock and approaching expiry.
• Coordinate transfer quantities, picking, dispatch, delivery schedules and receiving arrangements with the warehouse PIC, Store Leads and logistics.
• Ensure stock transfers, deliveries and discrepancies are accurately recorded in the inventory system.
• Monitor wastage, damages and stock variances, and recommend improvements.

3. Coordination with JFH & Singapore Warehouse PIC

• Serve as a key coordination point between retail outlets, the Singapore warehouse Person-in-Charge (PIC)and JFH.
• Communicate stock requirements, replenishment priorities, product quality concerns and outlet feedback clearly and promptly.
• Coordinate with the Singapore warehouse PIC on stock availability, warehouse readiness and urgent stock requests.
• Coordinate with JFH production, warehouse and logistics teams on stock readiness, incoming deliveries and product launches.
• Ensure all parties receive timely updates on stock movements, shortages, delivery changes and urgent requirements.
• Follow up on stock discrepancies, damaged products and recurring quality issues until corrective actions are completed.

4. SOPs, Training & Operational Consistency

• Develop, review and implement retail SOPs, checklists and operating standards under the Operations Manager’s direction.
• Guide Store Leads and outlet teams on product handling, baking, cleaning, stock management and service standards.
• Conduct practical training and follow-up checks to ensure standards are understood and applied.
• Support new outlet openings, promotions, events and product launches.

5. Support to the Operations Manager

• Translate operational instructions into clear actions and follow up across the relevant teams.
• Resolve daily operational issues within delegated authority and escalate matters requiring management decisions.
• Support coordination during manpower shortages, delivery disruptions and other urgent situations.
• Provide concise reports on outlet performance, quality findings, stock concerns and outstanding actions.
• Track assigned projects and ensure deadlines and responsibilities are met.

Key Performance Indicators

• Outlet audit results and timely closure of corrective actions.
• Product quality consistency and reduction in recurring complaints.
• Stock availability, replenishment and transfer accuracy.
• Reduction in avoidable wastage, expired stock and inventory discrepancies.
• SOP compliance and effectiveness of staff training.
• Timely coordination and completion of assigned operational tasks.

Requirements

• Relevant experience in F&B retail operations, preferably in a supervisory or management role.
• Practical knowledge of food safety, quality control and inventory management.
• Strong coordination, communication and problem-solving skills.
• Comfortable working across retail outlets, warehouse, logistics and production teams.
• Hands-on, organised and able to follow through independently.
• Willing to travel between outlets and support operational needs during weekends, events and peak periods.