Senior Supply Chain & E-Commerce Fulfilment Lead

This is a role with an innovative and rapidly growing startup at the forefront of digital diagnostics, transforming the healthcare landscape with world-class AI-driven solutions. Our multiple product pipelines have been approved by the USA FDA, Taiwan T-FDA, and Vietnam IMDA, expect to receive Japan PMDA approval in Q4 2024, and are paving inroads into Malaysia, Thailand and China markets.

We are seeking talented individuals who is passionate in startup setting to join us, and to drive together with our winning team to achieve our mission - “Democratization of digital healthcare serving mass population of aging society around the world”.

What You Will Do End-to-End Operational Execution: Lead daily order fulfillment, cross-border freight routing, local customs compliance, and inventory allocation across DTC web properties and secondary retail streams.

Vendor & 3PL Partnership Management: Oversee 3PL warehouse performance, SLA adherence, and outsourced logistics strategy while identifying cost-saving and workflow optimization opportunities.

Customer Service Operations & Process Alignment: Standardize and manage localized customer support operations in line with global service playbooks and protocol guidelines.

Post-Purchase & Customer Insight (VOC): Leverage Voice-of-Customer (VOC) data and after-sales analytics to refine return/repair workflows, improve service delivery, and feed quality insights back into regional product teams.

Regulatory & Production Support: Manage localized regulatory compliance (including product certification, labeling standards, and inspection workflows) and support local sourcing/assembly processes where applicable.

Process Optimization & Scalability: Lead continuous improvement initiatives across fulfillment pipelines, reducing operating costs while expanding bandwidth for brand growth.

What You Will Need 10+ years of progressive hands-on experience in e-commerce operations, logistics, or supply chain execution within brand-owned channels.

DTC & Warehouse Expertise: Deep understanding of DTC fulfillment cycles, warehouse/DC operational flows, and multi-channel distribution logic.

Trade & Regulatory Knowledge: Practical understanding of import/export workflows, product compliance, labeling regulations, and local vendor coordination.

Data-Driven VOC Management: Proven track record using customer feedback and after-sales metrics to drive operational and service improvements.

Cross-Border Collaboration: Excellent written and verbal English communication skills for working seamlessly across time zones with international stakeholders.

Preferred Attributes & Technical Skills Practical experience navigating DTC back-end platforms (e.g., Shopify, Enterprise ERP/OMS tools).

Proficiency in advanced Excel/data reporting tools to extract trends, monitor operational SLAs, and build cost efficiency reports.

Comfort operating in fast-paced, high-growth, or agile business environments.

Strong project management mindset with meticulous attention to detail and accuracy.