Lead, Customer Remediation Support Services

ABOUT THE JOB

• Lead a team responsible for processing information to assist the client on deregistered company cases that necessitate investigation, blocking, and account closure, including process information within client's system and preparation of remittance file, ensuring compliance with obligations and NAB’s code of conduct
• Work closely with onshore Lead and Consultant in DRCO...

YOUR SKILLS AND EXPERIENCE

• Minimum 7-9 years of working experience, including at least 4-5 years' experience in Banking or Financial Service Leadership role.
• Excellent communication in both English and Vietnamese.
• Understanding of Financial risk and Compliance obligations.
• Leadership and relationship-building skills.
• Organisational and coaching skills.
• Ability to work in a team & independently.
• Experience...