IT Support

Jobdecs

• Provide technical support to teachers, staff, and management for hardware and software issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, projectors, and other IT equipment.
• Monitor and maintain school network infrastructure, including LAN, Wi-Fi, and internet connectivity.
• Troubleshoot operating systems, applications, and other technical issues.
• Support the implementation and maintenance of school information systems and IT applications.
• Manage IT assets, inventory, and equipment records.
• Assist with user account management, system access, and basic IT security.
• Perform regular maintenance, updates, backups, and troubleshooting of IT systems.
• Support school events and activities that require technical or multimedia assistance.
• Coordinate with external IT vendors or service providers when necessary.
• Prepare IT documentation, reports, and maintenance records.
• Ensure IT systems and equipment are functioning properly to support teaching and administrative activities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1–2 years of experience in IT support, system administration, or a similar role.
• Good knowledge of computer hardware, software, networking, and troubleshooting.
• Familiarity with Windows operating systems, Microsoft Office/Google Workspace, and basic network configuration.
• Knowledge of LAN, Wi-Fi, TCP/IP, routers, switches, and basic network troubleshooting.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Able to work independently as well as collaboratively with teachers and administrative teams.
• Service-oriented, responsive, responsible, and willing to learn.
• Experience working in a school or educational institution is an advantage

Skills: Customer Service, Remote Support, Help Desk, Ticketing System, Hardware Maintenance, Teamwork, Network Troubleshooting, Troubleshooting, IT Support, Technical Support