Personal Assistant - Human Resource

Division: Human Resource

Department: Human Resource

Location: Accra

Position: Personal Assistant - Human Resource (Vacancy Ref No: MTN-HR037-2026)

Level: 2

Reports to: Chief Human Resource Officer

Job Summary:

To provide administrative, strategic and operational support to the Chief Human Resources Officer (CHRO), ensuring the efficient management of priorities, effective coordination of CHRO activities and support for the delivery of HR and organizational initiatives.

Tasks

Manage the CHRO’s calendar, appointments, meetings, travel arrangements, and daily schedule to ensure effective prioritization and optimal use of executive time.

Coordinate meeting requests, engagements, and correspondence on behalf of the CHRO.

Prepare daily briefs, executive summaries, meeting packs, briefing notes, presentations, and other materials required for decision-making and leadership engagements.

Coordinate and manage correspondence, including emails, memos, reports, and confidential communications, ensuring timely and professional responses.

Coordinate the preparation, review, and submission of Board, Board Subcommittee, Executive Committee (ExCo), and other governance meeting deliverables.

Prepare meeting agendas, minutes, action logs, and follow-up reports, and track the implementation of agreed actions arising from governance and leadership meetings.

Serve as the primary liaison between the CHRO’s Office and internal and external stakeholders, fostering effective communication and collaboration.

Build and maintain strong professional relationships with executives, senior leaders, business partners, and key stakeholders across the organization.

Draft, proofread, edit, and coordinate reports, presentations, speeches, communication materials, and executive correspondence.

Prepare and coordinate weekly, monthly, quarterly, and annual Human Resource reports, dashboards, and executive updates.

Monitor departmental projects, strategic initiatives, key milestones, risks, and deadlines, providing progress updates and escalating issues where required.

Support the implementation, monitoring, and reporting of strategic, governance, risk, and compliance initiatives within the Human Resource Division.

Assist with budgeting, procurement activities, expenditure monitoring, and related administrative processes within the division.

Oversee office logistics, resource planning, and administrative coordination to ensure the efficient operation of the CHRO’s Office.

Manage sensitive and confidential information with the highest level of integrity, discretion, and professionalism.

Identify opportunities to improve operational efficiency, streamline administrative and governance processes, enhance reporting effectiveness, and strengthen the overall effectiveness of the CHRO’s Office.

Context :

Dynamic and highly competitive telecommunication & ICT industry

Multi regulated environment

Environmental, social and governance prioritized

Multi resourcing options, matrix, projectized and evolving new ways of working

Regionalization structure implication

Localization a key objective for business and government

Multinational environment – HR Group best practices

Unionized environment

Performance driven environment

Diverse cultural environment

Partnerships

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Education

First Degree in Social Science, Psychology, Management, or a related field of study

Experience

Minimum of 3 years’ relevant experience as a Personal Assistant to a C-Suite executive

Knowledge Competencies:

Advanced Microsoft Office skills (including Microsoft Power suits and Co-pilot)

Advanced Communication & Correspondence Management

Knowledge of Meeting & Event Coordination Tools

Data & Information Management

Travel & Logistics Management

Executive Support Systems & related tools

Presentation & Document Preparation

Reporting and Business writing

Stakeholder Management

Project Management

Knowledge of standard office practices and procedures

Skills / physical competencies:

Energy & Drive: Innovative, takes initiative, is results-oriented, develops self consistently, and demonstrates creativity and innovation

Interpersonal Skills: Self-leadership, customer centricity, collaboration, coaching and development of others, teamwork, and cooperation

Personal Skills: Trustworthy and ethical in all dealings

Operating Skills: Ability to focus on priorities and plans and work collaboratively, effectively, and efficiently

Organizational Positioning Skills: Strong written, reporting, verbal, and presentation communication skills, with commitment to the organization

Global thinker with analytical thinking and problem-solving abilities

Negotiation and influencing skills

Must live the MTN Values of

Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability, and Active Collaboration & Get it done.

General working conditions

Anywhere/Anytime work

Ability to manage self and others

Personal accountability

How to Apply

Applicants should indicate Ref number MTN-HR037-2026 as the email subject and ensure that CVs are saved in their names.

Applicants should send their Curriculum Vitae by 3rd September 2026 to: MTNGhanaRecruitment@mtn.com.

Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Only shortlisted applicants will be contacted.

<