Junior Service Desk Analyst - Budapest, Hungary
Junior Service Desk Specialist
Ready to launch your career in IT? Get industry-led training, ongoing support and the opportunity to work with a leading global investment bank. No training bonds, exit fees or hidden catches.
Are you a graduate or career changer looking to break into the IT industry? Do you enjoy technology, solving problems and helping others?
Join mthree's Junior Service Desk Specialist Programme and develop the technical and professional skills needed to start your career in IT.
You'll receive specialist training before having the opportunity to join one of our leading global investment banking clients as a full-time Junior Service Desk Specialist.
What You'll Be Doing
- Providing first-line technical support via phone, email and chat.
- Acting as the first point of contact for IT incidents and service requests.
- Troubleshooting hardware, software, application and access-related issues.
- Logging, tracking and updating support tickets.
- Investigating technical issues and identifying appropriate solutions.
- Escalating complex incidents to specialist teams where necessary.
- Maintaining accurate documentation and support records.
- Delivering excellent customer service and user support.
- Working collaboratively with technical teams to resolve issues.
- Identifying opportunities to improve processes and service delivery.
What We're Looking For
We're interested in people with the right attitude, potential and enthusiasm to build a career in technology.
- A degree in a STEM-related subject, OR a non-STEM degree alongside relevant IT experience, such as an internship, work experience, bootcamp or apprenticeship.
- Strong communication and interpersonal skills.
- Fluency in English.
- An interest in technology and problem-solving.
- A customer-focused mindset and positive attitude.
- Strong attention to detail and organisational skills.
- Ability to learn quickly and adapt to new environments.
- A collaborative approach and willingness to work as part of a team.
Working hours: 1:30 PM – 10:00 PM, Monday to Friday.
What You'll Get
- Specialist, interactive training delivered by industry experts.
- Ongoing coaching, support and professional development.
- The opportunity to work with a leading global investment bank.
- Hands-on experience with enterprise technologies and systems.
- Social events and networking opportunities.
- Opportunities for career progression.
- A pathway into a full-time career in IT.
What You'll Learn During Training
Our training programme is designed to develop the technical knowledge and professional skills needed to succeed in an enterprise IT environment.
Technical Skills
- Networking Fundamentals
- IT Service Management (ITIL)
- Windows Operating Systems
- Hardware Troubleshooting
- Active Directory & LDAP
- Microsoft 365 & SharePoint
- Linux Fundamentals
- SQL Fundamentals
- Security & Access Management
Professional Skills
- Business Communication
- Customer Service Excellence
- Time Management
- Stakeholder Management
- Team Collaboration
- Problem Solving
About mthree
At mthree, we believe in developing talent and creating opportunities for people to build successful careers in technology.
Our values are centred around being Courageous Teammates, Needle Movers and Learning Champions. We celebrate diversity, promote inclusion and prioritise the health and wellbeing of our people.
We want everyone to feel supported, valued and empowered to reach their potential.
Eligibility
Applicants must be currently authorised to work in Hungary on a full-time basis. Unfortunately, visa sponsorship is not available for this opportunity.
Ready to take your first step into IT? Apply today!