Automotive Technical Delegate / Flying Doctor

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across  80+ countries  

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with  complex vehicle issues .  You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver  first-time-right repairs .  What you’ll do: Support dealerships and repairers  on-site and remotely   Diagnose and resolve  complex electrical, electronic, and drivability faults   Use OEM tools (e.g.  wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization  Identify  root causes  using wiring diagrams and technical documentation  Support both  individual cases and wider technical issues across fleets   Create clear  technical reports and case updates   Coach technicians and provide  hands-on guidance   Feed recurring issues into continuous improvement 

What you bring:   Strong experience in  automotive diagnostics / technical support / workshop or field service   Proven ability to fix  complex electrical/electronic faults   Hands-on use of  OEM diagnostic tools   Confidence reading  wiring diagrams and technical documentation   Experience working with workshops, engineering, or technical teams  Ability to support and guide technicians  Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background  Technical knowledge   Modern vehicle systems:  powertrain, ADAS, body electronics   Networks:  CAN / LIN / FlexRay   Diagnostic methods:  root cause analysis, guided diagnostics, flashing   Language   Working proficiency in English required (written and spoken)  Additional European languages are a plus 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.