food and beverage server

*Job Summary:*

REPORTING TO: Restaurant Management

Summary of Work Performed

Provide friendly, attentive, and timely service to create an exceptional dining and bar experience for all guests. Lodgetender / Servers consistently execute all aspects of the MIKES B.E.S.T. / urban LODGE program, including food and beverage service, guest engagement, and operational standards.

General Responsibilities

• Maintains a Guest focus while performing all duties
• Assumes 100% responsibility for the Guest experience

• Ensures guests have a positive and memorable MIKES B.E.S.T. Experience
• Greets all guests with enthusiasm and friendliness consistent with MIKES B.E.S.T. standards

• Prepare and serve beverages consistent with MR MIKES standard drink recipes
• Take food and beverage orders from guests and record them accurately

• Inputs all guest food and drink orders into the POS system accurately to ensure timely service and correct billing
• Identifies food and drink orders when ready and delivers them accurately and promptly

• Accepts guest payment, processes credit/debit transactions, and makes change in a timely manner consistent with MR MIKES standards
• Accurately completes end-of-shift cash out procedures according to MR MIKES standards

• Serves alcoholic beverages responsibly in accordance with company policies and Provincial regulations
• Maintains full knowledge of all MR MIKES menus, recipes, offerings, and promotions to confidently answer guest questions

• Presents menus, makes recommendations, and responds to guest inquiries in a friendly and professional manner
• Learns guest names and builds genuine relationships with returning guests

• Develops and maintains positive guest relationships to enhance loyalty and repeat visits
• Washes and sterilizes glassware and bar equipment as required

• Prepares drink garnishes and maintains bar setup in a clean, organized, and attractive manner
• Assists with restocking and replenishing bar, service, and dining room supplies

• Reports equipment issues, maintenance needs, and out-of-stock items to management promptly
• Completes assigned side duties during non-peak periods

• Maintains a safe, clean, organized, and fully stocked work area at all times
• Notifies the manager or leader on duty immediately if a guest is not fully satisfied, following MIKES B.E.S.T. Guest Recovery standards

• Maintains a professional appearance consistent with MR MIKES dress code
• Communicates effectively with all MR MIKES Team Members to support a positive and efficient work environment

• Reports to work as scheduled, prepared, in uniform, and ready to perform assigned duties
• Follows all checklists, policies, and standard operating procedures

• Works as part of a TEAM by assisting other team members as needed
• Attends team meetings and contributes ideas for continuous improvement

• Performs other duties as assigned by the Restaurant Leadership Team

Requirements

• Minimum age of 18 years
• Maintains a current Provincial Responsible Alcohol Service certification

• Ability to work flexible schedules, including evenings, weekends, and holidays
• Ability to stand, walk, bend, and move for extended periods

• Ability to lift and carry items up to 60 lbs, including trays of food and beverages
• Strong interpersonal and communication skills with an outgoing personality

• Ability to work independently and as part of a team
• Ability to follow direction and ask clarifying questions when needed

• Ability to work efficiently in a fast-paced restaurant environment
• May require a Criminal Record Check

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Work days:

• Every Weekend
• Holidays
• Monday to Friday

Experience:

• Server: 1 year (preferred)

Licence/Certification:

• Proserve (preferred)

Work Location: In person