service advisor - auto repair

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

• Urban area.
• Business sector.
• Private sector.
• Automobile repair services.
• Private company, corporation or industry.

Tasks:

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
• Perform general office duties.
• Receive payments.
• Sell merchandise.
• Answer clients' inquiries and provide information.

Computer and technology knowledge:

• Internet.
• MS Excel.
• MS Windows.
• MS Word.
• MS Office.
• Google Drive.
• Protractor.

Area of specialization:

• Communications.
• Auto repair.

Security and safety:

• Driving record check (abstract).

Transportation/travel information:

• Own transportation.
• Valid driver's licence.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Work under pressure.
• Repetitive tasks.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Ability to multitask.
• Dependability.
• Honesty.

Screening questions:

• Do you have experience working in this field?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience:

Experience an asset.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Health care plan.

Financial benefits:

• Group insurance benefits.
• Life insurance.
• Registered Retirement Savings Plan (RRSP).

Other benefits:

• Free parking available.
• Team building opportunities.
• Parking available.
• Variable or compressed work week.