service advisor - auto repair

Education:

No degree, certificate or diploma.

Work setting:

• Automobile repair services.
• Automobile.
• Automobile dealership.

Tasks:

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive payments.

Supervision:

Automotive technicians/motor vehicle mechanics.

Computer and technology knowledge:

• Internet.
• MS Outlook.
• MS Windows.

Area of specialization:

Auto repair.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Organized.
• Reliability.
• Team player.
• Ability to multitask.

Screening questions:

Do you have experience working in this field?.

Experience:

Experience an asset.

Employment terms options:

• Day.
• Weekend.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Financial benefits:

• Bonus.
• Commission.