Guest Services Executive

Duties

Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations.

Ensures that guests' stay at the hotel is memorable

Assists Duty Managers in resolving issues while they’re not available.

Manages and motivates front-office teams to provide high-quality services to guests.

Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.

Helps the department meet its targets.

Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

Opera system knowledge

Diploma holder (preferably Hospitality Management)

Minimum 3 years of hotel front office working experience.

Able to speak and understand English

Independent and able to work under pressure

Work on weekends and Public Holidays