Junior IT Support Technician

The role Entry-level, hands-on and client-facing. You'll support our internal teams and clients across hardware, software and networks, with real exposure to IT support, networking and systems administration.

What you'll do

• Troubleshoot hardware, software and network issues
• Support daily system administration, software installations, updates and configurations
• Help maintain IT infrastructure, including servers and databases
• Monitor system performance; support cybersecurity, backup and disaster-recovery routines
• Provide technical support to internal teams and clients, including on-site
• Maintain IT documentation — network diagrams, user guides and SOPs
• Participate in IT projects and the rollout of new solutions
• Collaborate with cross-functional teams on IT-related tasks

What we're looking for

• NITEC, Diploma in Computer, IT or a related field
• Fluent spoken English and Mandarin — required to support our Chinese-speaking clients
• Good working knowledge of Windows and networking fundamentals
• Positive attitude, hardworking and efficient; able to multi-task in a fast-paced environment
• Ability to learn and adopt the latest AI tools

Advantageous

• Experience in application software support, with on-site support and implementation
• Knowledge of databases and/or programming