Vice President of Product

Job Summary :

Reporting to the CEO and serving on the Executive Leadership Team (ELT), the Vice President of Product owns the product vision, roadmap, and customer discovery process for Medrio’s full eClinical suite. They will work closely with Engineering, Sales, and Customer Success. The VP of Product leads the Product Management and User-Centered Design functions, sets the AI-forward product strategy, and acts as the company’s chief customer advocate at the executive level.

Essential Duties and Responsibilities:

Customer & Market

Lead rigorous customer discovery using Steve Blank’s Customer Development methodology — get out of the building, run structured interviews, and change the roadmap based on evidence

Maintain a current, structured view of the competitive landscape and translate competitive signals into roadmap decisions

Evangelize the product vision externally — at conferences, with analysts, with strategic customers, and with the Board

Represent Medrio’s SMB clinical trial customers as the company’s chief customer advocate at the ELT

Product Craft

Own the product roadmap — build and defend an evidence-based vision that balances new products, existing product health, and technical debt

Drive an AI-forward product strategy: identify where AI creates distinct, defensible SMB value and ship AI-native features to market

Prioritize deployment speed and ease of use as primary differentiators; resist feature creep from large-customer requests that distract from the core SMB product

Use quantitative analytics — usage data, funnel analysis, retention metrics — to inform every significant product decision

Own product release and design processes; define how features move from concept to launch in alignment with engineering’s Definition of Done

Lead the User-Centered Design function; coach PMs and designers to produce genuinely validated, user-centered product experiences

Stakeholder & Influence

Build a trust-based working relationship with the VP of Engineering — align on roadmap tradeoffs, share accountability for launch outcomes

Align Engineering, Sales, Marketing, and Customer Success around a shared product direction without direct authority over those functions

Present product strategy to the Board of Directors and investors; handle tough questions about roadmap tradeoffs and competitive positioning

Collaborate with Sales and Customer Success on go-to-market strategy, pricing, and customer feedback loops

People Leadership

Lead a mixed org of PM managers, senior PMs, and principal designers simultaneously with different accountability structures and career conversations for each layer

Build an A-player product team through structured performance management, active recruiting, and deliberate talent development

Own the product and UX opex budget; make investment tradeoffs proactively and with data

SMB Market Focus

Position Medrio as the fastest-to-deploy, easiest-to-use platform in the SMB clinical trial market

Build capabilities that differentiate Medrio with SMB customers — fast build/update cycles, ease of use, rapid time to value

Customers

CEO and Executive Leadership Team

Board of Directors (as needed)

VP of Engineering and engineering leadership

Product Management and User-Centered Design teams

Sales, Marketing, and Customer Success

Customers, CROs, and strategic external partners

Education and Years of Experience :

Bachelor’s degree in a relevant field — business, computer science, design, life sciences, or equivalent (Master’s degree preferred)

10+ years in product management, including 5+ years in a VP-level or equivalent product leadership role

Demonstrated experience leading a mixed org — both PM managers/directors AND senior ICs (principal PMs or designers) reporting directly

Track record of developing product leaders and senior ICs — expanding scope, increasing responsibility, and building capability over time

Demonstrated success launching multiple SaaS products from concept through market adoption

Direct experience practicing structured customer discovery (Steve Blank’s methodology or equivalent)

Proven track record of shipping AI-native or AI-enhanced product features

Demonstrated ability to present product strategy to a board of directors or equivalent investor audience

Experience using quantitative analytics (usage data, funnel metrics, retention) to inform product decisions

Product budget ownership — opex planning, investment tradeoffs, vendor decisions

Life sciences or clinical trial industry experience preferred; GxP and 21 CFR Part 11 familiarity strongly preferred

Working Conditions : Remote home office. Standard office conditions. Occasional domestic and international travel for customer visits, conferences, and analyst meetings.

Other Skills and Abilities :

AI for cloud software development and AI-native product strategy

Steve Blank’s Customer Development methodology

Lead, manage and hold accountable (LMA) according to Medrio standards (scorecards, people analyzer, etc.)

Deep knowledge of clinical trial workflows, regulations (Part 11, GxP), and the purchasing process of CROs versus sponsors

Proficiency in product analytics tools and quantitative decision-making

User-centered design principles and experience leading a UX function

External evangelism — conference speaking, analyst relations, or media presence

Ability to self-serve using JIRA and related product management systems of record

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.

Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.

Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $240,000 - 260,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.