R-287861 Lead Platform Engineer

Overview:

-Supports and assists with the design, architecture, implementation, security and maintenance of large multi-site, multi-vendor network environments. -Collaborate with design engineering & operations to implement complex network design solutions encompassing end-to-end Data Centre infrastructure, firewalls, switching, & routing that scale for strategic growth. -Support application teams by maintaining a working knowledge of the intricate inter-workings of MasterCard core applications to ensure they operate smoothly within the existing network architecture or provide a new architecture if required. Includes troubleshooting of application impact. -Do you want to be part of a collaborative environment? -Are you motivated to stay on the cutting edge of technology? -Are you able to work with teams of diverse skills and experience?

Role:

In this position, you will: -Lead complex initiatives and provides advanced technical support for Mastercard’s operations environment, resolving complex escalations as they arise​ -Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation​ -Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently​ -Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments​ -Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity​ -Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams​ -Mentors junior staff by providing training to develop technical skills and capabilities across the team

All About You

-Have 5+ years in network operations with strong L1/L2 support experience -Be highly proficient in BGP/EIGRP/OSPF, OSI troubleshooting, and packet analysis -Have operational familiarity with common enterprise vendors (Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo Alto) -Be strong in coaching, multitasking, and calm execution during high-severity incidents -Hybrid working environment while supporting a 24 by 7 Global Network operations. -Willingness to work in a shift-based environment, including nights, weekends, and holidays as required