IT Technician

Qualifications

Maximum Two years of experience in IT

• Good knowledge CCNA /MCSE
• Identifying hardware and software solutions
• Provide comprehensive and exceptional technical support to Backend customer via chat, email, phone, remote access or onsite.
• Assist with the setup and configuration of new hardware and software and printers.
• Troubleshooting technical issues
• Maintain procedures and reports that provide technical support to the entire organization.
• Provides technical support to customers by answering questions and troubleshooting problems.
• Understand, identify, and document customer technical points and share insights with internal teams to constantly improve the customer and product experience.
• Must be detail oriented and able to multi-tasking.
• Replay and follow up customer complaints, requests, and inquiries in a professional and timely Manner.
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information.
• Maintain an inventory of IT assets and ensure proper documentation