Field Service Engineer Bioprocessing Equipment & Automation

We are seeking a highly skilled and field-oriented Hardware Installation Specialist to support the deployment of single-use equipment systems (up to 5,000L). This role combines hands-on installation expertise with process standardization and knowledge development, ensuring consistent, high-quality system implementation across customer sites. The ideal candidate will play a critical role in executing installations, troubleshooting hardware issues, and capturing best practices to develop scalable training and documentation for internal teams and customers. The candidate will also perform installation quality inspections to ensure adherence to global standards and best practices. Key Responsibilities Lead and support on-site installation, setup, and commissioning of single-use equipment systems.

Collaborate with cross-functional teams (Field Service, Engineering, Product Management, and Customers) to ensure successful system deployment

Co-Develop, document, and continuously improve installation best practices, SOPs, and technical guides

Create training materials and field enablement content (e.g., manuals, videos, checklists) with training management team.

Identify and drive improvements in installation efficiency, safety, and reliability

Troubleshoot and resolve hardware and system integration issues during installation and early operation. Maintain a list troubleshooting issues that can be fed back into the design and product management teams.

Provide technical guidance and mentorship to field service engineers and partners

Support pilot installs, beta systems, and new product introductions (NPI)

Capture and communicate field feedback to engineering and product teams to influence product design improvements

Ensure compliance with safety, quality, and regulatory standards

Perform installation quality inspections on site or remotely to ensure all system deployments meet global standards and best‑practice requirements.

Qualifications Minimum Requirements: Bachelor’s degree in Engineering (Mechanical, Chemical, Biomedical, or related) or equivalent hands-on experience

7+ years of experience in equipment installation, field service, or process equipment support

Experience working with bioprocessing equipment, ideally single-use systems or large-scale bioreactors

Strong mechanical aptitude and ability to work with complex hardware systems

Willingness to travel globally up to [75%+] as required  

Preferred Qualifications: Direct experience with single-use bioreactors (SUBs) or upstream bioprocessing systems

Experience developing technical documentation, SOPs, or training materials

Familiarity with GMP environments and biopharma manufacturing requirements

Knowledge of fluid handling systems, sensors, and control systems

Experience supporting global installations or working in diverse customer environments

Key Competencies Hands-on problem solving and troubleshooting

Strong communication skills (technical and customer-facing)

Ability to translate field experience into scalable knowledge and content

High attention to detail with a focus on quality and safety

Self-driven with the ability to operate independently in field environments

Continuous improvement mindset

Fluent in English with strong speaking, reading, and writing skills;