Commercial Account Handler

Job title: Commercial Account Handler Salary: Negotiable + Benefits Location: Newcastle - Upon - Tyne PURPOSE OF ROLE Our client, located in the Newcastle - Upon - Tyne area, is looking to add a Commercial Account Handler to their team. The role is designed to support clients with their day-to-day needs — including mid-term adjustments, document queries and renewal reviews — while also helping our Account Executives with renewal preparation and new business quotations. You'll play a key part in keeping workloads balanced across the team, helping to ensure clients continue to receive the high level of service they're used to. RESPONSIBILITIES • Assisting clients with renewals and new business quotations, managing relationships with key stakeholders and delivering outstanding service • Proactively building a pipeline of referrals from existing clients to generate new business • Working with clients to review and develop their cover, ensuring they have the right level of protection • Liaising with the broking and support teams to ensure all documentation is accurate • Negotiating with Underwriters as required to secure the best available terms • Working in a compliant and timely manner across all cases • Helping to achieve retention levels and income targets • Working with the regional management team to support business objectives and the development of colleagues DAY-TO-DAY • You'll join a close-knit, highly motivated team that looks after each other as well as its clients • A negotiable basic salary is on offer, alongside a full benefits package including holiday, pension and death in service cover • Flexible benefits and access to the annual share save scheme become available after probation • Full support, including funding, is provided for professional qualifications after probation EXPERIENCE • Ideally 2+ years' experience within an Account Handling role • Ideally Cert CII qualified, or working towards this, with ambition to progress within a client-focused organisation • Previous experience using Acturis is highly beneficial SKILLS • Strong written, verbal and video communication skills • Strong interpersonal and stakeholder management skills • Excellent organisational and IT skills, with a keen eye for detail • Able to interpret policy wordings and draw accurate conclusions • A full driving licence would be beneficial for future client visits If you have the relevant experience or know someone who does, please contact Liam Conlon on or email