Technical Service Engineer

Job Responsibilities

• Perform routine servicing, preventive maintenance and repair of CCTV and related security systems.
• Conduct site surveys and pre-checks to assess site conditions and technical requirements.
• Troubleshoot and diagnose CCTV systems, equipment, cabling, network connectivity and other system-related issues.
• Attend to service calls and provide on-site technical support and troubleshooting.
• Carry out installation, replacement, configuration, testing and commissioning of CCTV and related equipment.
• Check and troubleshoot cameras, NVR/DVR, network switches, power supplies, cabling and other related equipment.
• Support the configuration, maintenance and troubleshooting of IP-based CCTV and security systems.
• Perform basic system security checks, including user access, device connectivity, passwords and system configurations.
• Support and troubleshoot related security systems such as access control, intercom and alarm systems, where required.
• Identify system faults, abnormal system behaviour and potential security issues, and recommend appropriate corrective actions.
• Coordinate with customers, contractors and internal teams on site and technical matters.
• Prepare service reports and maintain proper documentation of works completed.
• Ensure all works are carried out safely and in accordance with site requirements and company procedures.

Requirements

• NITEC / Higher NITEC / Diploma in Cyber Security, Information Technology, Electrical, Electronics, Engineering or a related discipline.
• Relevant technical experience in CCTV, security systems, ELV systems or related fields will be an advantage.
• Basic knowledge of IP CCTV, networking, cabling, NVR/DVR and system configuration.
• Knowledge of access control, intercom, alarm systems, cybersecurity or basic network security will be an advantage.
• Good troubleshooting and problem-solving skills.
• Able to perform hands-on technical work and work independently at different project or customer sites.
• Good communication and interpersonal skills.
• Possession of a valid Class 3 driving licence will be an advantage.