Fiber Optic Technician
Department
Network Operations
Reports To
Project Manager
Location
Field-based – Kwiqsurf coverage areas
Employment Type
Key Responsibilities
- Install fiber drops, ONUs/Wireless AP, and associated CPE at customer premises in line with company standards.
- Perform fiber splicing, termination, and optical signal testing (power meter, OTDR readings) to confirm link quality.
- Troubleshoot and resolve customer connectivity faults, including ONU/ wireless AP provisioning issues and signal degradation.
- Carry out preventive maintenance on distribution boxes/FATs, splitters, and aerial fiber routes.
- Escalate OLT-side or core network faults to the Network Operations team with accurate diagnostic notes.
- Maintain accurate records of installations, materials used, and job completion reports.
- Ensure proper handling, storage, and accountability of company tools and equipment issued for fieldwork.
- Observe safety procedures when working at height, near roads, or with optical/electrical equipment.
- Provide clear, professional communication to customers during site visits.
- Support new site surveys and network expansion rollouts as required.
Qualifications & Experience
- Diploma or certificate in Electrical/Electronics Engineering, Telecommunications, or a related field.
- At least 1–2 years' hands-on experience with GPON/FTTH installation and fiber splicing.
- Familiarity with ONU/ONT/wireless AP equipment, optical test tools, and basic router/CPE configuration is an added advantage.
- Valid driving license preferred, given the field-based nature of the role.
- KPLC class 14 will be an added advantage.
Key Skills & Attributes
- Strong practical fault-finding and problem-solving skills.
- Attention to detail, particularly around splicing quality and signal loss.
- Good customer-facing communication and professionalism.
- Ability to work independently across multiple sites with minimal supervision.
- Physical fitness for fieldwork, including climbing poles and working outdoors.