Assistant Operations Manager

RESPONSIBILITIES & EXPECTATIONS Manage all banquets and outdoor catering events. Responsible for the smooth and efficient operations of the department. Oversee all aspects of banquets and events including set-ups, serving and clean-up. Assist in the overall manpower planning for department and review their performance. Evaluate guest satisfaction levels with a focus on continuous improvement. Maintain good communication and work relationships with external customers and suppliers. Investigate and resolve complaints concerning food & service quality. REQUIREMENTS

• Minimum Diploma in F&B Services Management, Hospitality, or equivalent.
• At least 3-5 years of working experience in a similar capacity.
• Able to work on weekends & public holidays.
• Possess good leadership skills.
• Possess customer-oriented mindset and have an analytical mind and problem solving skills.
• Team player with good interpersonal, oral and written communication skills.
• Able to work well under pressure and to manage multiple activities simultaneously.