Front Desk Receptionist
About Us Jungle Padel Seseh is a padel venue in Seseh, Bali, committed to delivering a welcoming and well-run experience for every player, member, and guest. We are currently looking for a professional and service-oriented Receptionist to join our front of house team.
Position Overview As Receptionist, you will be the first point of contact for our guests and members. You will ensure a seamless arrival experience and support the smooth daily operation of the venue, working closely with our Padel and F&B teams.
Key Responsibilities Welcome guests and members, and manage check-in procedures Manage court reservations, rescheduling, and cancellations through the booking system, telephone, and WhatsApp Provide accurate information on court availability, memberships, promotions, and facilities Monitor court schedules to ensure sessions start and end on time Coordinate with the Padel and F&B teams to deliver consistent service across the venue Manage equipment rentals and process payments through the POS system Support the organization of tournaments, social games, and venue events Address guest feedback and complaints professionally, escalating to the supervisor or manager where necessary Maintain accurate booking, payment, and guest records Ensure the reception area is clean, organized, and presentable at all times Support daily opening and closing procedures
Requirements Previous experience in reception, front office, hospitality, or customer service is preferred Experience in a sports club, fitness facility, hotel, or restaurant is an advantage Excellent communication skills and good command of English; additional languages are an advantage Proficiency in WhatsApp, booking systems, POS, and basic computer applications Strong attention to detail, with the ability to multitask in a busy environment Professional appearance and a reliable, proactive attitude Availability to work flexible shifts, including weekends and public holidays Interest in padel or sports is an advantage
Skills: Microsoft Office, Conference Reception, Problem Solving, Teamwork, Customer Engagement, Scheduling, Customer Service