Head Of Fulfillment

What you will be doing:

Core Unit & Operations Management

End-to-End Operational Oversight: Direct daily warehousing operations across Inbound, Inventory, Outbound, and Aftersales departments to achieve key target KPIs and process efficiency.  Order Lifetime Analysis: Monitor order life cycles across the warehouse floor to identify process bottlenecks, eliminate backlogs, and continuously optimize throughput.  Process Standardization: Design, implement, and audit standardized processes and SOPs across all warehousing units to elevate overall operational quality. System & Tech Alignment: Liaise closely with technical support and central logistics teams regarding Warehouse Management Systems (WMS) updates, incidents, and system troubleshooting.  Out-of-Stock (OOS) Control: Implement proactive inventory protocols to prevent out-of-stock scenarios across Jumia online shops. 

Finance, Stock Control & GovernanceFinancial Accuracy:

Ensure all month-end, quarter-end, and year-end warehouse financial processes and audits are executed accurately and on schedule.  Stock Health & Shrinkage Prevention: Establish robust stock management processes, cycle count routines, and security measures to ensure zero stock loss, accurate stock counts, and complete investigation of variances.  Operational Cost Control: Drive initiatives to reduce the unit cost of fulfillment while increasing the loss-recovered-to-write-off ratio for returned/damaged items. 

SLA & Quality Assurance Performance Reviews:

Monitor incident tickets, operational backlogs, and overall SLA health in real time. Quality & Compliance: Oversee strict compliance for inventory storage conditions, quality check (QC) accuracy at inbound, and precise processing of vendor/customer returns.  SLA Adherence: Ensure strict adherence to customer and vendor delivery promise times across all network nodes. 

Team Leadership & Stakeholder Management

People Leadership: Direct, mentor, and build capability across the warehousing and aftersales leadership teams.  Cross-Functional Collaboration: Partner with commercial teams, customer service, and external vendors/3PLs to coordinate hub capacities, volume limits, and handover schedules.

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