Executive, Quality & Risk Management
Job Summary
The Executive, Quality & Risk Management supports the organisation-wide Quality & Risk Management function in strengthening quality assurance, risk management, regulatory compliance, incident management, corrective-action tracking, quality indicatorsand policy/SOP governance.
The role works across clinical and non-clinical departments and supports the Manager, Quality & Risk Management in maintaining appropriate organisational governance, monitoring systems and follow-up mechanisms.
The position is not limited to clinical quality and is expected to support quality, risk and compliance activities across the whole organisation.
Key Responsibilities
- Quality Assurance
- Support the development and implementation of JEH’s quality management framework.
- Coordinate internal quality audits and reviews across departments.
- Maintain audit schedules, findings and follow-up actions.
- Track corrective and preventive actions arising from audits and reviews.
- Assist departments in improving processes and closing identified gaps.
- Risk Management
- Support maintenance of the organisation-wide risk register.
- Coordinate periodic risk reviews with departments.
- Track risk mitigation actions, owners and completion timelines.
- Support identification and assessment of emerging operational, clinical, regulatory and organisational risks.
- Prepare risk-management updates and reports.
- Incident Management &Follow-Up
- Maintain central tracking of incidents and follow-up actions.
- Support incident reviews, root-cause analysis and investigation processes.
- Track corrective and preventive actions until closure.
- Monitor recurring trends and identify systemic improvement opportunities.
- Escalate overdue or significant actions to the Manager, QRM.
- Regulatory Compliance
- Maintain an overview of applicable regulatory, licensing and accreditation requirements.
- Support departments in preparing for regulatory inspections, audits and assessments.
- Track regulatory findings and required follow-up actions.
- Maintain appropriate evidence and documentation of compliance activities.
- SOP & Document Governance
- Support QRM's role as the organisation-wide custodian of JEH’s SOP governance framework.
- Maintain the central SOP master register.
- Monitor SOP review dates, document owners, approvals and version control.
- Ensure obsolete documents are appropriately withdrawn or archived.
- Follow up with departments on overdue SOP reviews.
- Individual departments remain responsible for the professional and operational content of their respective SOPs, while QRM provides governance, document-control standards and oversight.
- Quality Indicators & Data
- Support development and maintenance of organisation-wide quality indicators.
- Collect, consolidate and validate data submitted by departments.
- Prepare quality dashboards and management reports.
- Identify trends, recurring issues and areas requiring intervention.
- Follow up with departments on improvement actions.
- Committee & Meeting Support
- Provide administrative and coordination support for quality, risk, compliance and related committees.
- Prepare agendas, presentation materials and reports.
- Record meeting discussions and action items where required.
- Track decisions and actions until completion.
- Continuous Quality Improvement
- Support departments in improvement projects and process reviews.
- Facilitate appropriate quality-improvement tools and methodologies.
- Assist in developing action plans, timelines and measurement indicators.
- Monitor whether implemented improvements are sustained.
- Audit & Action Tracking
- Maintain a central tracker covering:
- Internal audits
- External audits
- Regulatory inspections
- Incidents
- Root-cause analyses
- Corrective and preventive actions
- Risk mitigation actions
- SOP reviews
- Follow up proactively with action owners.
- Highlight overdue or high-risk items to management.
- Training & Quality Culture
- Support quality, risk, compliance and SOP-related awareness programmes.
- Assist in developing training materials and staff communications.
- Promote an organisational culture of accountability, learning and continuous improvement.
Requirements
- Diploma or Degree in Healthcare Management, Quality Management, Nursing, Business, Risk Management or related discipline.
- Preferably2–4 years of experience in quality assurance, audit, healthcare operations, risk, compliance or a related field.
- Experience in healthcare, nursing homes, eldercare or social services would be advantageous.
- Familiarity with quality-assurance processes, audits, incident management, root-cause analysis and document control.
- Strong Excel, data-tracking and reporting skills.
- Able to work effectively across both clinical and non-clinical departments.
- Strong attention to detail and follow-through.
Key Competencies
- Analytical thinking
- Attention to detail
- Quality and risk awareness
- Audit and compliance mindset
- Data management
- Documentation and reporting
- Follow-up and accountability
- Problem solving
- Communication
- Cross-functional collaboration
- Integrity and independence