Customer Service Executive

We are looking for a friendly, proactive and responsible Part-Time Customer Service Executive to support our front desk and engage with both existing and potential clients.

This is not just a receptionist role. You will be responsible for creating a welcoming experience at the studio while actively following up with enquiries and leads through WhatsApp and phone calls.

Key Responsibilities

• Welcome and engage clients and visitors at the studio
• Respond to enquiries through WhatsApp, phone and other channels
• Call new and existing leads to arrange trials and consultations
• Follow up consistently with leads who have not responded or booked
• Follow up with clients after trials and consultations
• Engage existing clients and assist with bookings, scheduling and general enquiries
• Maintain accurate records of leads, follow-ups and outcomes
• Re-engage older leads and past enquiries
• Support Personal Trainers and Physiotherapists with client coordination
• Assist with basic front-desk administration and daily studio operations
• Support studio promotions, events and client engagement activities

What We're Looking For

• Friendly, confident and comfortable speaking with people
• Good communication skills in person, over WhatsApp and on the phone
• Proactive and willing to make outbound calls
• Responsible and organised with follow-ups
• Comfortable working towards lead follow-up and appointment-booking targets
• Basic computer and administrative skills
• Customer service, retail, hospitality, fitness or sales experience is an advantage
• Able to work independently during assigned shifts

We are looking for someone who takes initiative, enjoys interacting with people and understands that every enquiry should be properly followed up.