Community & Events Associate

Company Overview

JR East Business Development (JR-SEABD) is the Singaporean local business arm of East Japan Railway Company (JR-East). Its mission is to enhance customers’ lifestyles in Southeast Asia through JR-East’s lifestyle business expertise.

In line with this mission, we operate One&Co, a coworking space and business platform that bridges local and Japanese business communities to create opportunities, connections, and innovation through our network.

We also operate Japan Rail Cafe, a base for sharing information about Japan, and JAPAN RAIL CLUB, a membership organization for Japan fans. In addition, JR-SEABD contributes to the local community by introducing Japanese retail, food and beverage products and brands from various regions of Japan, together with Japan tourism information and JR-East’s “EKINAKA (In-station)” concept.

Job Summary

The Community & Events Associate supports the day-to-day operations and member experience at One&Co, helping to maintain a welcoming, professional, and well-organized coworking environment.

The role involves regular interaction with members and visitors, responding to enquiries, maintaining the shared spaces, and supporting the smooth running of events held at One&Co. For events, the role is primarily focused on on-site operational support, including setup, maintaining the lounge during the event, cleaning, and teardown.

Responsibilities

Community & Member Experience

• Welcome and engage with members, guests, and visitors in a friendly and professional manner
• Build positive relationships with members and provide assistance with their day-to-day needs
• Respond to member enquiries and concerns promptly and courteously
• Proactively engage with members and contribute to a welcoming community environment
• Monitor the overall member experience and report feedback or issues to the Assistant Manager
• Assist in maintaining a comfortable, professional, and well-organized coworking environment

Daily Coworking Operations

• Conduct daily checks of the coworking space, including the lounge, meeting rooms, pantry, and common areas
• Ensure shared spaces are clean, tidy, and properly arranged throughout the day
• Manage meeting room bookings and assist members with room-related enquiries
• Coordinate incoming mail and package deliveries for members
• Assist with basic troubleshooting of equipment such as printers, Wi-Fi, coffee machines, and meeting room equipment
• Monitor supplies and facilities and report maintenance or operational issues promptly
• Respond to phone calls, emails, and general enquiries
• Assist with basic administrative tasks, documentation, and financial transactions when required

Event Support

• Assist with the setup of the lounge and event space before events
• Arrange tables, chairs, equipment, signage, and other items according to the event requirements
• Support the team with on-site event operations while the event is taking place
• Monitor the lounge and shared areas during events to ensure they remain clean, tidy, and presentable
• Assist with cleaning and replenishing supplies during or after events when required
• Support the teardown of event spaces and return the lounge to its usual condition after events
• Assist with other event-related operational tasks as directed by the Assistant Manager

Administrative & Team Support

• Organize paperwork and maintain operational documentation
• Process basic financial transactions accurately when required
• Report operational updates, member feedback, and issues clearly to the Assistant Manager
• Work collaboratively with the team to support the smooth daily operation of One&Co
• Assist with other operational tasks and projects as required

Required Competencies and Qualifications

• Communicate clearly in English to support effective interaction with members, visitors, and partners
• Apply customer service skills to handle member interactions professionally and courteously
• Friendly, approachable, and comfortable interacting with people from different backgrounds
• Good organizational and time-management skills
• Proactive and willing to take initiative in daily operations
• Able to work in a fast-paced environment and manage multiple tasks
• Good attention to detail, particularly when maintaining shared spaces and supporting events
• Use Microsoft Office tools such as Excel, Word, and PowerPoint for basic documentation and communication
• Collaborate cooperatively with team members with a positive and adaptable attitude
• Physically able to assist with event setup, moving tables and chairs, and teardown when required

Preferred Competencies and Qualifications

• Japanese language skills to support communication with Japanese-speaking members and partners
• Previous experience in coworking, hospitality, customer service, facilities, or similar roles
• Experience supporting events or operating event spaces
• Interest in Japanese culture, business, or the Japan–Singapore business community

Key Information

Working Days: 2–4 days per week. Tuesday and Friday are preferred working days to support regular daily operations. Additional weekday shifts may be scheduled depending on operational needs.

Event Support: Events are generally held on weekday evenings and occasionally on weekends. The Associate may be required to support these events. At least 3–4 weeks' advance notice will be provided for scheduled event shifts.

Working Hours: Monday to Friday · Opening shift: 08:30am – 5:30pm · Closing shift: 09:30am – 6:30pm

Events – Weekdays and/or Weekends · Weekday events: Event shifts are required from 6:30pm onwards, depending on event requirements. · Weekend events: Event shifts may be required, with working hours varying depending on the event schedule and requirements. · Regular working hours: 16–32 hours per week, depending on operational and event requirements.

Hourly Salary:

• Regular shifts: SGD 17 per hour + SGD 2 transportation allowance per working day
• Weekday evening or weekend event shifts: SGD 20 per hour + SGD 2 transportation allowance per working day

Position Level: Permanent Part-Time

Workplace: Twenty Anson #11-01, 20 Anson Road, Singapore 079912 Approximately 2 minutes' walk from Tanjong Pagar MRT station