CUSTOMER SERVICE COORDINATOR

Job Description

Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.

Act as the primary point of contact for client inquiries and feedback.

Act as a liaison between clients, supplier and other third parties.

Ensure a positive client experience by addressing concerns and providing personalized service.

Documentation and Reporting.

Prepare and submit progress updates, reports, and documentation to relevant parties.

Monitor the availability and allocation of manpower and materials etc.

Ensure adherence to workplace safety regulations and company policies.

Undertake any other duties assigned by management from time to time.

Requirements

Proactive, adaptable, and eager to learn

Strong attention to detail and accuracy

Possess a critical-thinking ability

Effective time management

Excellent communication and interpersonal skills for liaising with clients or any third parties

Problem-solving ability with attention to detail and strong organizational skills

Well-organized with the ability to manage tasks independently or collaborate within a team

Ability to handle challenges calmly and effectively in a fast-paced environment

Passion for delivering exceptional client service

Willingness to stay updated on industry trends and best practices

Willing to attend calls or travel island-wide when necessary with own transport arrangement

Flexibility to work varied schedules, including weekends or holidays

Able to attend emergency call due to works needs beyond offive hours

6 working days

We are regret that only shortlisted candidates will be notified.