Property Manager (Mixed-Use)
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Position overview:
We are seeking an experienced Property Manager to oversee the day-to-day operations of a premium mixed-use compound in Riyadh. The successful candidate will be responsible for delivering exceptional resident service, maximizing occupancy and revenue, managing stakeholder relationships, and ensuring full regulatory compliance across all property management functions.
Key responsibilities:
Leasing & tenancy management
Develop and execute annual leasing and pricing strategies to achieve occupancy targets
Manage the full tenant lifecycle including move-ins, move-outs, renewals and lease negotiations
Oversee Ejar and Shomoos registration, renewals and compliance with RERA guidelines
Maintain professionally staged show units ensuring viewing readiness at all times
Conduct property viewings and follow up with prospective tenants within agreed timelines
Develop and execute corporate and diplomatic leasing outreach programs
Prepare annual rent benchmarking reports aligned with market comparables
Handle all tenant communications professionally
Manage retail and commercial tenant relationships including fit-out approvals and lease compliance
Coordinate tenant onboarding programs including welcome kits and compound orientation
Financial & revenue management
Oversee monthly rent billing, collection and reconciliation processes
Implement robust arrears control procedures and achieve collection targets
Manage tenant deposit accounts in accordance with regulatory requirements
Coordinate utility meter readings and process resident rebilling for consumption overages
Support preparation of annual budgets and monitor variance against approved spend
Ensure full ZATCA compliance including VAT, e-invoicing, withholding tax and Zakat
Maintain open-book financial records and support Owner audit requirements
Prepare monthly management accounts including income statements and receivables aging
Monitor and minimize bad debt write-offs to remain within approved thresholds
Identify and maximize non-residential revenue streams and additional service income
Operations & vendor coordination
Act as single point of contact between Owner and facility management contractor
Review and approve planned preventive maintenance schedules submitted by FM contractor
Sign off work permits for hard and soft services including hot work and after-hours access
Coordinate weekly operational meetings and monthly performance reviews with FM contractor
Manage resident access coordination for FM works
Own all resident-facing communications related to FM activities (outages, maintenance, closures)
Conduct quarterly joint inspections of common areas, plant rooms and amenities
Manage vacant unit inspections and coordinate MEP minimum-run schedules
Oversee parking management including allocation, enforcement and visitor permits
Ensure service request integration between property management and CAFM systems
Customer service & community management
Manage helpdesk operations and ticketing system with defined response times
Handle complaints efficiently
Support the events team with executing community events calendar
Deliver consistently high resident satisfaction scores
Implement and manage resident experience mobile app with real-time service request capability
Develop and execute resident retention and engagement programs
Conduct tenant satisfaction surveys and implement improvement action plans
Manage visitor management systems and access control protocols
Oversee resident services including mail/parcel handling, lost and found, and pet registration
Compliance & reporting
Ensure full compliance with KSA regulations including MoMRA, ZATCA, Civil Defense and SDAIA
Maintain comprehensive incident register and coordinate insurance claims handling
Prepare and submit monthly reports including KPI performance, risk assessment and improvement recommendations
Support preparation of annual reports and business plans
Maintain visitor and contractor access logs per Civil Defense requirements
Ensure PDPL compliance including data subject access requests and breach notification protocols
Manage Business Continuity Plan and conduct annual testing exercises
Maintain all lease trackers, arrears reports and maintenance documentation
Provide real-time Owner dashboard access to all operational and financial data
The candidate will perform all functions and responsibilities which may not be expressly mentioned in the client’s contract, but that are necessary for the proper performance of services and the conducting of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice.
Required qualifications & experience
Minimum 5 years property management experience in KSA
Experience managing mixed-use developments (compound experience strongly preferred)
Proven track record in leasing, rent collection and tenant retention
Strong understanding of KSA tenancy regulations and REGA guidelines
Fluency in English (Arabic proficiency is an advantage)
Proficient in property management systems and MS Office
Excellent communication, organizational and problem-solving skills
Bachelor's degree in Business Administration, Real Estate Management or related field
Key competencies
Customer-focused with strong interpersonal and relationship management skills
Results-oriented with proven ability to meet and exceed KPIs
Strong financial acumen and commercial awareness
Ability to work under pressure and manage multiple competing priorities
Team player with demonstrated leadership capability
Detail-oriented with strong organizational skills
Problem-solver with sound decision-making abilities
Culturally aware and sensitive to diverse resident communities
Location:
On-site – Riyadh, SAU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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