Front Desk Officer

Responsibilities:

Welcome and attend to clients and visitors professionally. Manage appointments, bookings, enquiries, and client communications. Handle incoming calls, messages, and walk-in enquiries. Maintain accurate client records and databases. Process payments, issue receipts, and support daily transaction reconciliation. Ensure the reception area remains clean, organised, and presentable. Address client concerns and escalate issues when necessary. Support general administrative and operational activities. Promote the spa’s services, offers, and activities through personal and social media platforms.

Requirements:

Bachelor’s Degree or HND in any relevant discipline. 2+ years’ experience in Front Desk, Reception, Customer Service, or Administration. Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Proficiency in Microsoft Office and basic office tools. Professional, well-groomed, organised, and detail-oriented. Ability to multitask and work effectively in a fast-paced environment. Comfortable promoting services and engaging audiences on social media.

Location: Ikoyi, Lagos

Remuneration: NGN 180,000