Senior Delivery Architect (ICT) (Ref 26564)

Responsibilities

• Work closely with customer architects to understand requirements and design tailored WAN/LAN and security solutions.
• Attend weekly customer meetings to track progress and ensure design implementation aligns with expectations and timelines.
• Develop detailed network designs (WAN, LAN, routing, security) and oversee implementation.
• Drive end-to-end delivery, from architecture through deployment and testing.
• Participate in the Design Council (internal and external) to review architecture, assess feasibility, and validate solutions through testing.
• Support RFPs and pre-sales efforts, ensuring ESP’s capabilities address both Day 1 (setup) and Day 2 (operations).
• Collaborate with delivery and operations teams to address design challenges and align on best practices.
• Contribute to reusable frameworks, playbooks, and processes to improve consistency and scalability.
• Ensure solutions are robust, secure, and scalable, meeting customer performance and availability requirements.
• Provide insights on Day 1 → Day 2 processes, ensuring smooth transitions into operational support.
• Be prepared to attend weekly calls outside of business hours when required to support global or regional customers.
• Provide on-call support during weekends or public holidays for critical escalations or coverage, ensuring minimal customer impact.
• Participate in RCA/RFO and to be presented to customer and internal management team.

Requirements

• Degree in Computer Science, Engineering, or a related discipline with 4 to 6 years proven experience in network design and delivery, with strong expertise in WAN, LAN, routing, and security Cloud and Automation.
• Strong understanding of network security,cloud,automation principles, frameworks, and best practices.
• Demonstrated ability to manage large-scale, complex network design deployments and operations.
• Exceptional presentation skills for both customer engagements and internal management discussions.
• Excellent collaboration and stakeholder management skills across multiple teams and organizations.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Experience with Day 1 delivery and Day 2 operations processes is highly desirable.
• Strong analytical and problem-solving skills, with a focus on solution feasibility and long-term supportability.
• Flexibility to work during non-standard hours, weekends, or public holidays when business-critical escalations require support

Licence no: 12C6060