Sr. Manager of Enablement

Accountabilities: The Sr. Manager of Enablement will own the design, development, and continuous improvement of learning and quality systems that enable operational excellence. This role requires a strategic thinker who can build scalable programs, establish performance frameworks, and connect employee development initiatives with measurable business outcomes.

Design and scale a structured onboarding academy and continuous learning curriculum focused on competency-based progression.

Build and manage training programs that improve knowledge retention, employee readiness, and operational effectiveness.

Develop and optimize quality assurance frameworks with clear KPIs, ensuring evaluation processes accurately reflect team performance.

Create feedback loops that transform quality insights into targeted coaching and actionable improvements.

Partner with operational leaders to identify skill gaps, training needs, and opportunities for process improvement.

Collaborate with product and engineering teams to ensure training materials and workflows evolve alongside business needs.

Build dashboards and reporting systems that provide leadership with visibility into quality, performance, and development trends.

Evaluate and implement AI-assisted learning and quality tools to improve efficiency and accuracy.

Establish scalable processes that support continued growth and expansion.

Lead and mentor managers or senior individual contributors while fostering a culture of continuous improvement.

Requirements:

The ideal candidate brings strong experience in enablement, learning and development, quality management, and operational performance within a high-growth environment.

5+ years of experience in learning and development, quality assurance, workforce performance, or enablement leadership.

Proven experience building structured programs, processes, or operational frameworks from the ground up.

Experience designing and managing QA programs with measurable KPIs and performance outcomes.

Demonstrated ability to connect training initiatives with operational improvements and business results.

Experience leading managers, senior contributors, or cross-functional teams.

Strong analytical skills with the ability to build, interpret, and act on performance dashboards.

Ability to operate effectively in ambiguous, fast-changing environments with limited existing structure.

Strong communication and stakeholder management skills with the ability to influence across teams.

Experience with healthcare operations, telehealth, or regulated environments is highly valuable.

Knowledge of adult learning principles, instructional design, or competency-based development programs is preferred.

Familiarity with AI-powered learning tools, knowledge systems, Lean, Six Sigma, or process improvement methodologies is a plus.

Experience scaling teams in high-growth organizations, including support or customer operations environments, is preferred.

Benefits:

Fully remote work environment with flexibility.

Competitive compensation package.

Equity opportunities.

Comprehensive health benefits.

Employee perks and recognition programs.

Opportunity to build a critical function from the ground up.

Direct partnership with leadership and visibility into strategic initiatives.

Meaningful impact on healthcare delivery and patient experiences.

Career growth opportunities within a rapidly scaling organization.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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