Director, Renewals

Accountabilities: Own the global renewals strategy and operating model, defining renewal motions, customer segmentation, playbooks, processes, systems, and operating cadences that can scale with business growth.

Lead, mentor, and develop a high-performing team of Renewal Managers and Specialists, establishing clear objectives and KPIs across renewal bookings, gross retention, upsell performance, and forecast accuracy.

Manage the complete renewal lifecycle, from early engagement and risk identification through negotiation, commitment, and contract execution.

Establish a data-driven approach to renewals by monitoring pipeline health, identifying at-risk accounts, implementing retention strategies, and reporting on key performance metrics.

Partner closely with Customer Success and Sales to identify cross-sell and expansion opportunities and establish an integrated renewal-and-expansion motion.

Build and continuously improve forecasting models covering renewal bookings, churn, retention, and NARR, communicating insights and performance updates to senior leadership.

Manage complex and high-visibility renewals and escalations, supporting the team through strategic negotiations and large-scale customer engagements.

Partner cross-functionally with Customer Success, Sales, Operations, and Finance to improve contract execution, customer outcomes, and revenue predictability.

Stay informed on SaaS licensing, pricing structures, contract practices, and cybersecurity market trends to support competitive and commercially sound renewal strategies.

Develop and operationalize AI-enabled tools and processes that improve renewal efficiency, forecasting, customer engagement, and post-sales performance.

Requirements:

10+ years of experience in renewals, post-sales, account management, or a related function within a B2B SaaS environment, including preferably 4+ years of direct people management.

Demonstrated ownership of gross retention as a top-line business commitment, with a track record of improving retention and forecast accuracy across an organization or function.

Proven experience building or significantly maturing a renewals organization, including renewal motions, segmentation, playbooks, tooling, processes, and operating cadence.

Strong executive presence and the ability to influence C-level stakeholders internally while leading high-stakes customer negotiations externally.

Strong quantitative, commercial, and operational judgment, with fluency in renewal forecasting, retention economics, and modern customer management systems such as Salesforce and Gainsight.

Excellent leadership and communication skills, with a demonstrated ability to develop, motivate, and retain high-performing teams.

Strategic and analytical mindset, with the ability to scale processes, improve operational discipline, and make sound decisions in a dynamic, high-growth environment.

Hands-on experience building or implementing AI-powered tools to improve renewals, customer success, or broader post-sales processes.

Experience in email security, cybersecurity, or another highly regulated SaaS environment is a plus.

Experience managing high-volume renewal environments or large renewal books is desirable.

Exposure to international or multi-regional contract and renewal management is an advantage.

Benefits:

Base salary range of $210,800–$248,000 USD , depending on skills, experience, qualifications, and geographic location.

Eligibility for bonus or incentive compensation .

Equity participation.

Comprehensive employee benefits package.

Opportunity to lead a strategically important global renewals organization within a high-growth B2B SaaS environment.

Strong cross-functional exposure across Customer Success, Sales, Operations, Finance, and senior leadership.

Opportunity to build scalable processes, leverage AI-enabled tools, and directly influence revenue retention and expansion.

Dynamic environment focused on innovation, customer outcomes, and measurable business impact.

Inclusive workplace committed to equal employment opportunity and diversity.

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