RETAIL MANAGER
E-Commerce
Job Description:
We are looking for a responsible and experienced Retail Operations Supervisor to oversee the daily operations of the retail outlet and ensure smooth and efficient store activities.
Key Responsibilities:
- Supervise and oversee the daily operations of the retail outlet.
- Ensure the outlet operates efficiently and maintains good service standards.
- Plan staff schedules and allocate daily duties according to operational needs.
- Supervise, guide and train staff to ensure proper work performance.
- Monitor inventory levels and coordinate stock replenishment.
- Ensure proper handling, storage and display of products.
- Monitor sales performance and assist in achieving store sales targets.
- Handle customer enquiries, feedback and operational issues professionally.
- Ensure the outlet is clean, organised and maintained according to company standards.
- Monitor cash handling and daily sales transactions where required.
- Ensure compliance with company policies, workplace safety and relevant regulations.
- Prepare daily or periodic operational reports for management.
- Assist management in improving store operations and service quality.
- Perform other duties as assigned by management.
Requirements:
- Diploma or equivalent qualification in Retail Management, Business Administration or a related field.
- At least 2–3 years of relevant retail or operations experience.
- Previous supervisory experience in a retail environment is preferred.
- Strong leadership, communication and interpersonal skills.
- Good organisational and problem-solving abilities.
- Able to work independently and manage a team.
- Customer-oriented with a positive and responsible attitude.
- Proficient in Microsoft Office applications.
- Able to work in a fast-paced retail environment.