Customer Service Manager

Job Title: Customer Service ManagerDepartment: Customer ServiceReports To: Senior Management / Designated Department HeadLocation: Giza, Zayed, Egypt

Job Purpose

To lead and manage the Customer Service function, ensuring high-quality customer experience, effective complaint resolution, efficient team performance, and consistent implementation of company policies and service standards throughout the customer journey

• Strong leadership and team-management capabilities.
• Excellent communication, negotiation, and conflict-resolution skills.
• Analytical thinking and performance-monitoring abilities.
• Strong decision-making and problem-solving skills.
• Ability to manage escalations and competing priorities.
• High level of accountability, professionalism, and customer focus.
• Lives nearby Shiek Zayed City