CUSTOMER SERVICE AND INVOICING CLERK

Key ResponsibilitiesCustomer Service

Receive and respond to customer inquiries via phone, email, and in person.

Provide accurate information regarding products, services, pricing, and delivery schedules.

Handle customer complaints and resolve issues professionally and promptly.

Maintain positive relationships with customers to enhance customer satisfaction.

Process customer orders and ensure accurate documentation.

Invoicing and Billing

Prepare, verify, and issue customer invoices accurately and in a timely manner.

Ensure invoices comply with company policies and applicable tax regulations.

Follow up on outstanding invoices and support debt collection efforts.

Reconcile invoices with delivery notes, purchase orders, and other supporting documents.

Maintain accurate billing records and filing systems.

Administrative Duties

Update customer records and databases.

Prepare reports on sales, invoices, customer inquiries, and outstanding balances.

Assist in maintaining office records and documentation.

Coordinate with the sales, finance, and operations teams to ensure smooth service delivery.

Perform other administrative duties as assigned.

Qualifications and Experience

Diploma or Degree in Business Administration, Accounting, Finance, Customer Service, or a related field.

At least 1–2 years of experience in customer service, billing, invoicing, or administrative roles.

Knowledge of accounting and invoicing procedures.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Experience using accounting or ERP systems is an added advantage.